From the collection of data to the policy of their deactivation
Eurologos monitors the protection of your confidentiality as private users. We are able to understand your need to control your personal data when you use the Internet. This declaration explains the following points:
1. The information we collect
2. How we use that information
3. Who we share that information with
4. How you can take part in or opt out of the collection and use of data
5. Our policy on the modification and updating of identifiable information as being confidential
6. Our policy on the deletion or deactivation of your name in our database
The information we collect
In order to adapt our future communications with you and to continually improve our services (including registration) we may also be brought to ask you to provide us with information concerning your personal and professional interests, the experience you have had with our services and more detailed contact information. The clients and web-users always have the freedom to choose whether or not to provide this information.
Use of the data
Eurologos uses the information you provide to better understand your needs and offer you the best possible service. We mainly use the information to help you carry out transactions, including execution of orders and promotional offers, to communicate with you in order to inform you about the services and products, to personalize our websites, and to manage and renew your memberships. Credit card numbers are only used for treating payments and to protect against fraud; they aren’t used for any other reasons without your permission.
Use of your e-mail address
If you provide us with your e-mail address when subscribing we may occasionally send you e-mail containing recommendations of our new services, rates and promotions. This e-mail may include advertising paid for by a third party. When you subscribe, you can decide if you want to choose this service or not. If initially, you don’t make a choice regarding this option, you will always be able to block this type of e-mail in the future: you will only have to follow the information for unsubscription that accompanies such communications.
Furthermore, we send service notifications by e-mail to keep you informed of the status of your service orders. These messages are essential to the functionality of our services. This is why it is impossible for you not to select this services option and why these messages cannot be blocked.
We follow the best e-mail marketing and client contact practices, and we strongly advise the people with whom we work with do the same. For more information on our methodology, please go to Eurologos anti-spam policy.
Eurologos keeps up a certain number of relationships with external collaborators with whom it might share your personal information in order to provide you with a service, carry out an order or transaction. For example, we use some service providers for credit card or cheque transaction services. These providers check your purchasing information, such as credit card numbers or bank account numbers, then authorize your transaction. They therefore have access to the user database, but they are not allowed to use this information for any other reason whatsoever.
Our site includes links to other websites. Please note that when you click on one of these links, you are “clicking” to another website. Insofar as Eurologos does not assume responsibility for the misuse of information by a web moderator with whom we may have a link, we strongly encourage you to read the confidentiality agreements of these linked sites, because these confidentiality agreements could differ from ours.
If you choose to benefit from an offer from one of our external collaborators, you will provide the information directly to the external collaborators. We strongly encourage you to read the confidentiality agreements of these linked sites, because these confidentiality agreements could differ from ours.
Eurologos uses information labels called “cookies” which identify clients when they visit our site. These cookies are used to store the users’ preferences and maximize the performance of our services. Furthermore, the cookies help us identify the web surfers who are returning to our site, so we can avoid asking them to enter their e-mail and password anew, on each of their visits. The information we collect through the cookies are neither sold nor let, nor shared with third parties. We also ask you to enter your name, surname and/or e-mail address in the appropriate field, in order for our client service to identify and help you in case of a problem. We cannot provide an efficient service to clients who do not give their consent for the treatment of data with cookies or via web browsers configured to reject all cookies.
Eurologos maintains a register of the traffic on our site. We do not connect the information collected in these registry files for personal identification information. The registry files are used to manage traffic levels and IT requisites in order to provide a dependable service. The collected information includes IP addresses and browser types.
We collect feedback from users and we select statements that appear on the site taken from our feedback form, but only after having duly informed and obtained permission from the senders.
Accessing/correcting/updating/deleting user information
Private users can access, update, correct or delete the personal information held by Eurologos by clicking on the "My account" link or by contacting the Eurologos confidentiality program department. Users may cancel their accounts by going to the “How to update your status and automatic renewal” page. We will respond to your request as soon as possible and in no case will we take over 30 days to respond to your request.
All the information gathered on the site is stored in secured areas that limit access to only authorized personnel. The Eurologos websites are regularly tested for flaws in security to ensure that all the collected information cannot be viewed by non-authorized personnel.
EUROLOGOS neither solicits nor knowingly collects personal data provided by adolescents (under 18) or concerning adolescents without consent from a parent or a guardian and does not knowingly market its services to adolescents.
If EUROLOGOS comes to learn that a person submitting personal data via part of the EUROLOGOS website, was an adolescent and that a parental agreement had not been provided beforehand, EUROLOGOS shall do everything in its power for to erase the data as quickly as possible from its files. EUROLOGOS will also take every possible reasonable action to make sure this personal data will not be used to any ends or communicated to a third party.
If a parent asks to examine or to erase data in connection with their child before EUROLOGOS takes notice of the facts and deletes the data, it goes without saying that we will reply favorably to this request. In this case, we invite the parents to contact us via e-mail.
In accordance with the law of 8 December 1992 relative to privacy protection, and amended by the law of 11 December 1998, you have the right to access your data, modify it, and consult the Register of the Commission of the protection of privacy.
If you wish to view, correct, modify, or update your personal data stored in the EUROLOGOS database, you may contact us at the address indicated hereunder by e-mail, fax, telephone or regular mail. For reasons concerning the protection of privacy, you will be asked to provide proof of your identity.
You can also, on simple request, receive an explanation concerning the treatment of your Personal Data and obtain confirmation that all the parties concerned have been advised of your requests for information or according to the case, for modification or cancellation. EUROLOGOS will do everything in its power to meet your requirements.
Eurologos will keep personal data for the period during which our services are used, and after that, for a reasonable time period.
We reserve ourselves the right to disclose any personally identifiable information, as is imposed by law, and when we deem the disclosure necessary to protect our rights and/or answer a legal procedure, a request from the courts or a legal procedure made known on our website
Notification of modification
If we carry out a material modification (not editorial) to our confidentiality policy, we will display a notice on our site in manner so that users will be warned of this change. If we carry out a significant modification to the way we use, treat, or disclose personal information, we will warn users via e-mail.
How to contact us
If you have any questions or suggestions about our confidentiality policy, please contact us via e-mail, by calling , or by sending a letter to:
Head Office postal address:
Chaussée de Louvain 550
BE – 1030 Bruxelles
+32 2 736 87 67
Addresses of Eurologos offices worldwide: